Understanding, Detecting and Designing for the ‘Human Gap’ Upstream in a World of Generative AI

Speaker: Dr Chantelle Brandt Larsen (Aargau, Switzerland)

Abstract

This lecture proposes to provide a real-world understanding of the human gap in Artificial Intelligence (AI) implementation. It highlights the high failure rate of AI projects, and goes into the findings of what lies behind the pattern of successes and failures from critical incident interviews in 12 companies. It disentangles the patterns found in research from the exploration of the literature to human dimensions: positive emotion, motivation, psychological safety, stress, engagement, explainability, trust and collaboration. It shares the output of granular literature research highlighting the importance of equity, equality and ethics.

The lecture extends on the traditional lens of the human gap being attributed to the ‘human in the loop’. Firstly, it explores the human gap as being upstream, the structural and dataset flaws applied in important societal functions, such as: pharma, healthcare, legal and education, with inequitable, unequal and unethical outcomes. These outcomes vary dependent on attributes, such as: gender, race, neurodiversity, religion. Secondly, the human augmentation gap where the human and AI are a team. Solutions need to address upstream and downstream for the AI to learn; this intervention can be part of the design to address the current perpetuation of flaws.

Biography

Dr Chantelle Brandt Larsen is an independent researcher in Human Augmentation who leads as a board advisor, thought leader, business director and ORSC coach on Organisational Development and Organisational Design for future strategic fit, with over 20 years of experience globally. She has cross-industry experience in digital technologies, AI, product development, go-to-market, organisation design and restructuring, operating model, talent, and learning.

Her qualifications and appointments include:

Further information

This seminar will be held in person and followed by a drinks reception. All tickets are free.

Find the Chadwick Room at Selwyn College on the Cambridge University map. Find more information about access here.